Privacy Policy Casino-Khelo
— Malaysian Player Data Protection

Casino-Khelo believes privacy is a fundamental right of every player. As an online Sports Betting and casino platform serving users in Malaysia, we take on a significant responsibility to ensure that every piece of information you entrust to us is handled with the utmost care, transparency, and integrity.

This Privacy Policy explains in detail:

• What types of personal data we collect from you;
• How and why the data is collected;
• Who may access your data;
• How we protect your data against cyber threats;
• Your rights as a data subject under Malaysian law.

Casino-Khelo collects only the data strictly necessary to deliver our services — including account management, transaction processing in Malaysian Ringgit (RM), identity verification (KYC), and improving the user experience on our platform. We have never sold, and will never sell, your personal data to any third party for marketing purposes without your explicit consent.

Depending on how you interact with the Casino-Khelo platform, we may collect the following categories of data. We only collect information that is necessary and relevant to the specific purpose:

Casino-Khelo collects your personal data through several key channels. It is important that you understand each of these channels so you are always aware of what information we receive:

A. Directly from You

When you register a Casino-Khelo account, make your first deposit, complete the KYC verification form, contact customer support via Live Chat or email, or submit a feedback form — you are directly providing us with your personal data. This is our primary source of data, and we value the trust you place in us.

B. Automatically During Platform Use

When you browse casino-khelo.net, our systems automatically record certain technical information for security and service improvement purposes, including:

• IP address and geographical location (country/state level);
• Device type, model, and operating system in use;
• Web browser version and language settings;
• Pages visited, time spent, and navigation patterns;
• Session cookie and preference cookie data.

C. Through Trusted Third Parties

In certain circumstances, Casino-Khelo may receive data from third-party service providers working with us, such as payment gateway providers (to verify transactions), KYC/identity verification service providers, and web analytics providers. All such third parties are bound by strict data confidentiality agreements.

Casino-Khelo uses your personal data solely for legitimate and transparent purposes. Below is a full list of the purposes for which your data is used, along with the relevant legal basis for each:

• Registration & Account Management: To create, verify, and manage your Casino-Khelo account — including security settings, passwords, and two-factor login;
• Financial Transaction Processing: To process MYR deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, CIMB Clicks, and withdrawals to your local Malaysian bank account;
• Identity Verification (KYC): To fulfil legal obligations in Malaysia relating to anti-money laundering (AML) prevention and to ensure that only individuals aged 18 and above may use our platform;
• Customer Support: To respond to enquiries, resolve complaints, and provide technical assistance to Casino-Khelo users in Bahasa Melayu;
• Security & Fraud Prevention: To detect suspicious activity, prevent unauthorised access to your account, and protect the integrity of the Casino-Khelo platform;
• Legal Compliance: To meet Malaysian legal requirements, including PDPA 2010, and to comply with any court orders or lawful requests from authorities;
• Service Improvements: To analyse usage patterns and enhance the user experience on the Casino-Khelo platform, including Sports Betting content such as the Malaysia Super League, EPL, badminton, e-sports, slots, and live casino;
• Marketing Communications (with consent): To send you promotional information, bonus offers, and the latest Casino-Khelo updates — only where you have given explicit consent to receive such communications.

Casino-Khelo does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, in certain limited circumstances, we may share your data with the following parties:

• Payment Service Providers: Payment gateways such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX Internet Banking receive only the transaction information strictly necessary to process your payment in MYR. They do not receive information beyond what is required for processing;
• KYC Service Provider: For identity verification purposes, certain details from your identification documents may be shared with authorised third-party KYC service providers who are bound by strict data protection agreements;
• Casino Game Providers: Our live casino and slots software providers receive the session data necessary to ensure game integrity — but not your full personally identifiable information;
• Lawful Authorities: Casino-Khelo will disclose data when required by Malaysian law, a valid court order, or a request from a law enforcement agency with the relevant jurisdiction;
• Business Merger: In the event of a business acquisition or merger, user data may be transferred as part of the business assets — you will be notified in advance by email or via a notice on the platform.

All third parties that receive data from Casino-Khelo are contractually bound to use that data only for the specified purposes and must adhere to data protection standards equivalent to or exceeding those we uphold.

Casino-Khelo continually invests in the latest cybersecurity infrastructure to ensure your personal and financial data is protected to the highest standard. The security measures we have in place include:

• 256-Bit SSL Encryption: All communications between your web browser and Casino-Khelo's servers are encrypted using TLS 1.3 protocol with 256-bit encryption — the same security technology used by leading banking institutions in Malaysia;
• Two-Factor Authentication (2FA): Casino-Khelo supports and encourages the use of two-factor authentication for all accounts, adding an extra layer of security beyond just a password;
• 24/7 Monitoring: Casino-Khelo's cybersecurity team monitors the platform continuously, 24 hours a day, 7 days a week, to detect and respond promptly to any threats or suspicious activity;
• Internal Access Controls: Only Casino-Khelo staff with a legitimate operational need are permitted to access users' personal data, and all such access is recorded in an audit log;
• Regular Penetration Testing: Casino-Khelo conducts regular security (penetration testing) assessments through independent cybersecurity firms to identify and remediate any vulnerabilities before they can be exploited;
• Secure Data Backup: User data is regularly backed up to secure data centres with full encryption, ensuring service continuity and data protection under any emergency.

Casino-Khelo uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core Casino-Khelo platform operations such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting the basic functionality of the website;
• Performance & Analytics Cookies: Helps us understand how players interact with the Casino-Khelo platform — the most frequently visited pages, time spent, and navigation paths. This data is used in aggregate form and contains no personally identifiable information;
• Preference Cookies: Stores your personal preferences such as language (Bahasa Melayu), odds display, and interface settings so you do not need to reconfigure them each time you log in;
• Marketing Cookies (with consent): Used to display relevant Casino-Khelo advertisements to you on other platforms — activated only with your consent.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the Casino-Khelo platform. For more information on managing cookies, refer to your web browser's help documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by Casino-Khelo. We fully respect and facilitate the exercise of these rights: